Frequently asked questions.
About Wonderboy
What is Wonderboy?
Wonderboy is a veteran-owned window cleaning company based in Snohomish, Washington, owned by Nick Fay. We clean interior and exterior windows for homes and businesses, clean screens, tracks, skylights, and solar panels, remove hard water stains, and repair screens. We also offer gutter cleaning, pressure washing, soft washing, house cleaning, and Christmas light installation across Snohomish County and King County.
What areas does Wonderboy serve?
All of Snohomish County, including Snohomish, Everett, Lake Stevens, Marysville, Mill Creek, Monroe, Granite Falls, Arlington, Stanwood, Mukilteo, Lynnwood, Edmonds, Mountlake Terrace, Brier, Woodway, and Bothell, plus King County communities like Kenmore, Shoreline, Woodinville, Kirkland, Redmond, and Bellevue. Some King County locations are served case-by-case because of drive times.
Is Wonderboy veteran-owned?
Yes. Wonderboy is veteran-owned and operated. Owner Nick Fay built the company around one idea: "To build a home service business like no other, you have to be like no other."
Do you offer a satisfaction guarantee?
Yes. Every job is backed by our 100% satisfaction guarantee. If something isn't right, tell us and we'll come back and make it right.
Does Wonderboy support local charities?
Yes. We support Ronald McDonald House Charities of Western Washington & Alaska and Seattle Children's through donations, sponsorships, and community events. Both help kids and families going through serious medical treatment.
Pricing & booking
How much does window cleaning cost?
It depends on the number and size of your window panes, how many stories your home has, whether you want interior and exterior or exterior only, whether screens and tracks are included, and the glass's condition. That's why, in most cases, a technician visits your home and gives you an accurate price on-site. The quote is free, with no obligation. Protective Plan members pay less per visit.
How do I get a quote?
Request one online, or call or text (360) 777-6940. Our office reaches out to set up a quick visit, then a technician sees your home and gives you an accurate quote on-site. Quotes are free, with no obligation.
Can you give me a price over the phone?
In most cases, no. Two homes that sound alike on the phone can have very different amounts of glass, access, and buildup, so a phone price would only be a guess. Instead, a technician sees your home in person and gives you an accurate price on-site. It's free, with no obligation.
What are your hours?
Mon–Fri, 7am–7pm. Weekend and specialty hours available on request. Call or text (360) 777-6940.
Window cleaning
How often should I get my windows cleaned in Western Washington?
For most homes we recommend exterior windows three times a year (spring, summer, and fall), interior windows twice a year, and screens and tracks at least once a year. Homes near busy roads, construction, farmland, big trees, or the water collect grime faster and may need more frequent visits.
Can you clean windows when it's raining?
Usually, yes. Light rain doesn't ruin a clean. Most of the spotting people blame on rain is actually dirt and pollen that was already sitting on the glass. Pure-water rinsed glass stays clearer between visits. We reschedule for heavy wind, lightning, or storms.
Do I need to be home for my window cleaning?
For exterior-only cleaning you usually don't need to be home, as long as gates are unlocked and pets are inside. For interior cleaning, an adult needs to let us in.
How high can you clean?
We clean homes and low-rise commercial buildings up to three stories. Water-fed poles let us reach most upper-story glass from the ground.
Do you clean commercial windows too?
Yes. We clean storefronts, offices, and low-rise commercial buildings up to three stories, one time or on a recurring schedule.
The Protective Plan
What is the Wonderboy Protective Plan?
A recurring window care membership: an initial deep clean, a protective nano-coating on your exterior glass, complimentary screen rejuvenation, and return visits every 3 or 6 months to clean and maintain the coating, for a low monthly cost.
How is the Protective Plan different from a one-time cleaning?
A one-time cleaning looks great until the next rain, pollen season, or sprinkler cycle. The Protective Plan adds a coating that helps glass stay cleaner and schedules maintenance automatically, so you never have to remember to book, and per-visit pricing is lower than one-time service.
What does the nano-coating do?
It's a protective treatment for exterior glass that works much like Rain-X on a car windshield: water beads and sheets off, and dirt and minerals have a harder time bonding to the glass between visits.
How often do you come back?
Every 3 months on the quarterly plan, or every 6 months on the semi-annual plan. We'll recommend the right cadence for your home when we quote.
Screens, tracks & glass
How often should window screens be cleaned?
At least once a year. Late spring is ideal in Western Washington, after the heaviest tree-pollen season. Homes near trees, fields, or busy roads may want screens cleaned with every window cleaning.
Can you fix torn or faded screens?
Yes. We can replace torn mesh and spline. Our Protective Plan also includes a complimentary screen rejuvenation treatment for screens that look grey or sun-faded.
Why do my window tracks get moldy?
In the Pacific Northwest, warm indoor air meets cold glass all winter, and condensation runs down into the tracks. Combined with dust and organic debris, that moisture is a perfect home for mildew. Cleaning tracks regularly and keeping weep holes clear helps a lot.
Can all hard water stains be removed from windows?
Most mineral deposits can be removed. If minerals have been etching the glass for years, restoration can dramatically improve it but may not make it perfect. That's why we start with a test area and show you the result before doing the whole job.
What causes orange or rust-colored stains on windows?
Usually iron in the water, most often from sprinklers running on well water. Iron stains need a different treatment than typical white calcium spots, so tell us what you're seeing when you request a quote.
Solar panels
How often should solar panels be cleaned in Washington?
Once or twice a year works for most homes: late spring after pollen season, and late summer or early fall before the short, dim winter days. Panels under trees, near farms, or by busy roads may need more frequent cleaning.
Do you use soap or a pressure washer on solar panels?
No. We use purified, deionized water and soft brushes. Soap can leave residue that attracts dirt, and high pressure isn't something you want near panel seals.
Gutters, washing & house cleaning
How often should gutters be cleaned in Western Washington?
At least once a year for most homes, usually in late fall after the leaves drop. Homes under fir, cedar, or maple trees often need a second cleaning in spring or early summer, because needles and moss keep coming down year-round.
What's the difference between pressure washing and soft washing?
Pressure washing uses high-pressure water to clean hard surfaces like concrete and pavers. Soft washing uses low pressure and a cleaning solution for surfaces high pressure can damage, like siding. We use whichever is right for each surface.
Do you clean roofs or remove roof moss?
Not yet. Roof cleaning and moss removal are coming soon. Today we soft wash siding and trim, and pressure wash hard surfaces like driveways and patios.
What's included in a house cleaning?
Kitchens, bathrooms, floors, and dusting are the core of every clean. Tell us about anything else you'd like covered when you request a quote, and we'll let you know what we can include.
Holiday lights
Do I have to buy the lights?
No. Seasonal installs are a yearly lease: we supply professional lights, hang them, and take them down after the season, so there's nothing to buy or store. If you want lights that stay up year-round, ask about permanent lighting, which you own.
Do you take the lights down after the holidays?
Yes. Takedown after the season is part of the service.
What light styles do you offer?
Four: warm white, candy cane (alternating red and white), multi-color, and cool white. Try each one on your own house with our free Christmas Light Visualizer.
Can I see what my house would look like with lights first?
Yes. Upload a daytime photo of your home to our free Christmas Light Visualizer and pick a style. You'll see it lit up at night in seconds, and you can request your quote right from the preview.
When should I book Christmas light installation?
As early as you can. Installation schedules fill up quickly through the fall, and earlier bookings get the most scheduling flexibility.
What's next
What new services is Wonderboy adding?
We're planning to add roof cleaning, moss removal & prevention, dumpster sanitization. We're rolling them out as our crew grows so quality never slips.
